Good News! Customer service, payment processing, and merchant IT support can be reached 24 hours a day, 7 days a week, 365 days a year.

Customer Service

Questions, comments or concerns related to the delivery status of your international order? Customer Service can be reached via our contact form. If you prefer email, please contact us at customer.service@i-parcel.com.

Payment Processing

Questions, comments or concerns related to the payment or processing of your international order? Payment Processing can be reached via our contact form. If you prefer email, please contact us at paymentprocessing@i-parcel.com.

Merchant Billing and Account Support

Our billing and accounting department can be reached MondayFriday 9AM to 5PM EST.

Sales/Customer Solutions
(Internet Retailer Sales or Account Startup Questions)

Please contact your UPS Account Manager for additional detail.  If you do not have a UPS Account Manager please submit a notification request.