A better online experience for far-away customers

Consumers worldwide are looking to U.S. brands and retailers for product selection, prices, and authenticity. Adapting your website for local currencies and payment methods, as well as collection of duties and taxes at checkout, makes it difficult to sell to consumers in other countries.

UPS i-parcel changes all that. Our cost effective, end-to-end solution allows you to easily adopt a localized look and feel on your website. International shoppers can see all costs related to their order, choose from a variety of local payment options, select a shipping option that balances cost and speed, and track their delivery. And UPS i-parcel ensures that international orders move smoothly through customs, eliminating unexpected costs upon delivery.

By adding just two lines of code to your website, you can instantly provide your cross border shoppers with a superior shopping and buying experience tailored to their location.

Reach

Reach over 90% of online buyers worldwide supporting more than 70 currencies

Tracking

End-to-end tracking and returns support

Payment

We act as the Merchant of Record, handling payment collection for merchandise, and processing of all duties, fees, and taxes

Fraud

Expert fraud protection built in

Customs

End-to-end customs brokerage for all shipments

Support

Support when your customers need it, 24/7/365

Global E-commerce

Combining the latest in e-commerce technology with export processes and proven global logistics and shipping expertise, UPS i-parcel is built to address the obstacles to global e-commerce.

Five Keys to Enabling Your Global Business

Localize your customer’s experience: With the addition of a few simple lines of code to your existing e-commerce website, UPS i-parcel determines the origin country of a visitor and presents a localized shopping experience. They are greeted in their local language, pricing is converted to the local currency, and familiar payment options are displayed. Your entire site can even be translated and displayed in your customer’s language, saving you from the overhead of operating numerous country websites.
Fully landed costs for no unexpected charges: UPS i-parcel acts as the Merchant of Record (MOR), handling the processing of all duties, fees and taxes, and enabling customs brokerage for your transactions. You can display merchandise pricing with duties and taxes during checkout for no surprises for global shoppers, eliminating costly returns of unwanted merchandise.
Simplified payment collection: UPS i-parcel manages all payment collection processes relieving you of the risks and complicated procedures that come along with foreign currencies and credit card transactions. Because we collect payment from international shoppers – and accept more than 70 currencies -- we remove the complexities of currency conversion and payment processing, including fraud.
Flexible transportation and logistics to balance speed and cost: Flexible shipping options have you covered for both urgent and ordinary deliveries. This includes UPS i-parcel Select, a service that provides local delivery within 5-8 business days at a cost-effective rate and UPS Worldwide Express services with guaranteed delivery within 2-7 days, depending on destination – both with end-to-end tracking and convenient returns. What’s more, providing targeted delivery dates can decrease cart abandonment and increase customer satisfaction.
Shopper support built for global e-commerce: Provide additional service to your shoppers while reducing the burden on your customer service department with 24/7/365 email support. UPS i-parcel handles all customer questions and provides information about payment or order status, typically within one hour. Product questions are forwarded to you to handle directly.

Merchant Tools

Global e-commerce is most successful when done at the local level. Traditionally, that required building and managing separate, stand-alone websites, often with limited product offerings and marketing. UPS i-parcel changes that. With our easy-to-use content management tool, you can manage your product catalog and maintain localized control of prices, promotions, and shipping options.

Take control with a simplified content management system
A powerful content management system (CMS) powers the UPS i-parcel solution and allows publishing, editing and modifying your website from a central, easy-to-use interface. The CMS manages all site elements including photos, promotions, prices and where and when products are displayed based on the user’s locale. Your cross border shoppers will view products and prices best suited for their lifestyle.

Expand your promotions to international markets
Just as your products don’t have to be one size fits all, neither do your promotions. The UPS i-parcel dashboard enables couponing, discounts, buy-one-get-one, time-bound, shipping or special promotions localized by market or customer base. Target new customers, build loyalty with repeat shoppers and increase conversion rates with promotions tailored to your global customers.

Provide an excellent experience through delivery and returns
Flexible shipping options have you covered for both urgent and ordinary deliveries. Whether it’s free, flat or customized, shipping strategies can be tailored to the needs of any shopper. And with end-to-end tracking and convenient returns, we help you build even better customer relationships to encourage more repeat business.

Make global online shoppers feel at home wherever they are.

Affordable, scalable logistics and technology solutions to globalize online shopping.

Global control at your fingertips

Manage your online catalog and local promotions without complications.

Global E-commerce Insights

The 2015 UPS Pulse of the Online Shopper Global Study examines emerging trends from leading e-commerce markets in Asia, Brazil, Europe, Mexico, and the U.S.

Learn More